Privacy Policy
TheraCone
Effective Date: October 20, 2026
Last Updated: October 20, 2026
TheraCone ("TheraCone," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, protect, and share information when you visit https://www.theracone.com (the "Website"), purchase our products, submit an inquiry, or otherwise interact with our business.
TheraCone is headquartered in Connecticut, United States. We operate our Website through the Wix platform and use integrated ecommerce, analytics, marketing, and security technologies to provide our products and services.
By using our Website, you acknowledge the information practices described in this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide and certain information collected automatically when you interact with our Website.
Personal Information You Provide
Depending on how you interact with us, we may collect:
First and last name
Email address
Telephone number
Shipping and delivery address
Billing address
Order details and purchase history
Payment and transaction-related information
Customer account information, if you create an account
Messages, inquiries, and other information submitted through contact forms
Marketing subscription preferences
Customer service correspondence
Payment Information
Purchases made through our Website are processed using payment services integrated with Wix.
Payment processors may collect credit card numbers, expiration dates, security codes, billing details, and other information necessary to authorize and complete transactions.
TheraCone does not intentionally collect or store complete payment card numbers or card security codes in its own business records. Payment information is handled by the applicable payment processing providers according to their security practices and privacy policies.
We may retain transaction records, payment confirmations, order totals, and other information necessary for accounting, refunds, fraud prevention, and customer support.
Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, including:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
General geographic location derived from IP address
Pages visited and time spent on the Website
Website navigation and interaction data
Referral sources and search information
Session identifiers and cookie information
Shopping cart activity
Technical performance and error information
This information helps us understand how visitors use our Website, improve its functionality, and maintain security.
2. How We Use Your Information
We collect and process personal information for legitimate business purposes, including:
Order Processing and Fulfillment
To process purchases, verify payments, arrange shipping, provide order confirmations, manage returns, and communicate about transactions.
Customer Service
To respond to inquiries, provide product assistance, resolve issues, and communicate with customers.
Website Operations
To operate, maintain, troubleshoot, secure, and improve our Website and ecommerce functionality.
Analytics and Performance
To understand Website traffic, visitor behavior, product interest, and Website performance.
Marketing and Communications
To send promotional messages, product updates, and other marketing communications when permitted by applicable law and consistent with your communication preferences.
Fraud Prevention and Security
To detect suspicious activity, prevent unauthorized transactions, protect customer information, and maintain Website security.
Legal and Business Requirements
To maintain appropriate business records, comply with applicable laws, respond to lawful requests, and protect our legal rights.
We seek to limit the information we collect to what is reasonably necessary for these purposes.
3. Website Hosting and Ecommerce Services
Our Website is hosted and operated through Wix.com.
Wix provides the technology and infrastructure necessary to operate our Website, including ecommerce capabilities, customer management, website hosting, forms, marketing tools, and related business services.
Personal information submitted through our Website may be processed or stored using Wix's systems, databases, and integrated applications.
Wix and its authorized service providers may process information in the United States or other jurisdictions where they operate.
For additional information about Wix's privacy practices, please visit:
https://www.wix.com/about/privacy
4. Payment Processing and Transaction Security
We use payment processing services integrated with Wix to accept and process online payments.
When you make a purchase, payment information is transmitted to the applicable payment processor for authorization, verification, and completion of the transaction.
These providers may process information for fraud detection, payment security, dispute resolution, and regulatory compliance.
TheraCone does not sell payment information or use complete payment card details for marketing purposes.
Payment processors operate under their own applicable privacy policies and security requirements.
Although we use reputable service providers and reasonable security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to support essential Website functionality, understand visitor activity, and improve the user experience.
Cookies are small data files stored on your device when you visit a website.
We may use the following categories of cookies and tracking technologies:
Essential Cookies
These support core Website functions such as shopping carts, checkout, account sessions, security, and navigation.
Analytics Cookies
These help us understand how visitors interact with the Website, which pages are visited, and how our Website performs.
Functional Cookies
These may remember certain preferences or settings to improve your experience.
Marketing and Performance Technologies
These may help us measure the effectiveness of our own marketing efforts and understand interest in our products.
Our Website uses Wix's built-in tracking and analytics capabilities and Google Analytics.
Google Analytics
We use Google Analytics to evaluate Website traffic, user interactions, and general visitor behavior.
Google Analytics may collect information such as device identifiers, approximate geographic location, browsing activity, and interaction events through cookies and similar technologies.
Information collected through Google Analytics is processed according to Google's applicable terms and privacy practices.
Learn more at:
https://policies.google.com/privacy
You may also learn about Google's Analytics opt-out options at:
https://tools.google.com/dlpage/gaoptout
Managing Cookies
You can manage or restrict cookies through your browser settings and, where available, our Website's cookie preference controls.
Disabling certain cookies may affect Website functionality, including shopping cart and checkout features.
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and tracking technologies.
6. Google reCAPTCHA and Website Security
We use Google reCAPTCHA, including visible and invisible implementations, to help protect our Website from spam, automated submissions, fraudulent activity, and other forms of abuse.
Google reCAPTCHA may analyze technical information and visitor interactions to distinguish legitimate users from automated systems.
Depending on the implementation, this may include processing IP addresses, device and browser information, cookies, and interaction-related signals.
Information processed by reCAPTCHA is subject to Google's applicable terms and privacy policies.
For more information, visit:
https://policies.google.com/privacy
https://policies.google.com/terms
7. Email Communications
TheraCone uses Wix's integrated email and customer communication tools.
Transactional and Service Emails
We may send emails related to your purchases or interactions with our Website, including:
Order confirmations and receipts
Payment confirmations
Shipping and delivery updates
Order changes or cancellations
Refund or return communications
Responses to contact form submissions
Customer support correspondence
Important product, account, or service notifications
These communications are necessary to fulfill transactions, respond to requests, or maintain our business relationship with you.
Marketing Emails
We may also send promotional emails, product announcements, special offers, and other marketing communications when permitted by law.
You may unsubscribe from marketing emails by selecting the unsubscribe link included in applicable messages or contacting us at info@theracone.com.
Unsubscribing from marketing emails will not prevent you from receiving necessary transactional or service-related communications.
We do not sell or rent our email subscriber lists to third parties.
8. How We Share Information
TheraCone does not sell or rent customer personal information to third parties for monetary compensation.
We do not display third-party advertisements on our Website.
However, we may share personal information with trusted service providers when reasonably necessary to operate our business.
These providers may include:
Website and Technology Providers
Wix and its authorized service providers, which support Website hosting, ecommerce, customer management, communications, and security.
Payment Processing Providers
Services that securely process payments, verify transactions, and help prevent fraud.
Shipping and Fulfillment Providers
Delivery carriers and other providers that require customer contact and shipping information to fulfill orders.
Analytics and Security Providers
Google and other integrated technology providers that support Website analytics, performance monitoring, and spam prevention.
Professional and Legal Service Providers
Accountants, legal advisers, and other professional service providers when necessary for legitimate business operations.
Legal Authorities
Government agencies, courts, or law enforcement when disclosure is required by applicable law or valid legal process.
We may also disclose information when reasonably necessary to protect our rights, prevent fraud, or address security threats.
If TheraCone undergoes a merger, acquisition, or sale of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.
We do not authorize our service providers to use customer information for unrelated purposes outside applicable agreements and legal requirements.
9. Connecticut Consumer Privacy Rights
TheraCone is headquartered in Connecticut and respects the privacy rights of Connecticut residents.
The Connecticut Data Privacy Act (CTDPA) provides eligible Connecticut consumers with certain rights concerning their personal data when the law applies to a business and the information being processed.
Depending on applicable law and the circumstances of your request, these rights may include:
Right to Access
Request confirmation of whether we process your personal information and obtain access to eligible information.
Right to Correct
Request correction of inaccurate personal information.
Right to Delete
Request deletion of eligible personal information, subject to applicable legal and business retention requirements.
Right to Data Portability
Request a copy of eligible personal information in a portable format when required by law.
Right to Opt Out
Where applicable, opt out of certain processing activities involving targeted advertising, the sale of personal data, or qualifying automated profiling.
Right to Appeal
Where required by law, appeal a decision regarding a privacy rights request.
How to Submit a Privacy Request
To exercise a privacy right or ask a question about your personal information, email:
info@theracone.com
Please include sufficient information for us to identify the nature of your request.
We may need to verify your identity before disclosing, correcting, or deleting personal information.
We will review and respond to requests within the timeframes required by applicable law.
If we deny a request subject to an applicable appeal right, you may appeal by replying to our decision or emailing info@theracone.com with "Privacy Request Appeal" in the subject line.
We will provide information about the outcome of an eligible appeal and any additional complaint options required by law.
We will not unlawfully discriminate against consumers for exercising their applicable privacy rights.
10. Children's Privacy
Our Website and products are intended for adults and are not directed toward children under the age of 18.
We do not knowingly solicit personal information from children or intentionally market our products to minors.
If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address that information.
Parents or legal guardians who believe a child has submitted personal information may contact info@theracone.com.
11. Visitors Outside Our Intended Market
TheraCone is a United States-based business headquartered in Connecticut.
Our Website, products, and marketing activities are primarily intended for customers within the United States.
We do not specifically target residents of California or individuals located outside the United States, including the European Union or United Kingdom.
However, visitors from other jurisdictions may be able to access our Website.
Information submitted through the Website may be processed or stored in the United States or other locations where our service providers operate.
Individuals accessing our Website from outside the United States should understand that applicable data protection standards may differ from those in their country or jurisdiction.
Nothing in this Privacy Policy is intended to limit privacy rights that apply under governing law.
12. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or comply with applicable legal requirements.
Retention periods may vary depending on the type of information and its purpose.
For example:
Purchase and transaction records may be retained for accounting, tax, fraud prevention, and legal compliance.
Customer communications may be retained to provide support and maintain appropriate business records.
Marketing subscription information may be retained until you unsubscribe or request deletion, subject to necessary suppression records.
Analytics information may be retained according to the settings and policies of the applicable analytics providers.
When personal information is no longer reasonably necessary, we will delete, anonymize, or otherwise handle it according to applicable law and our technical capabilities.
13. Data Security
We take reasonable steps to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
Our Website uses Wix's hosted infrastructure and integrated security capabilities.
Depending on the services involved, protections may include encrypted connections, access controls, payment processing safeguards, spam prevention, and platform security monitoring.
Access to customer information is limited to authorized individuals and service providers with a legitimate business need.
While we strive to protect personal information, no online service can guarantee absolute security.
14. Third-Party Websites and Services
Our Website may contain links to external websites, payment services, shipping providers, or other third-party resources.
These third parties may maintain their own privacy policies and information practices.
TheraCone is not responsible for the privacy practices or content of independently operated third-party websites.
We encourage visitors to review the privacy policies of external services before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, Website functionality, service providers, or applicable legal requirements.
When changes are made, we will update the "Last Updated" date at the beginning of this policy.
Material changes may be communicated through additional notices when required by law.
We encourage visitors to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or wish to submit a privacy-related request, please contact us.
TheraCone
Connecticut, United States
Email: info@theracone.com
Website: https://www.theracone.com
We will make reasonable efforts to respond to privacy-related inquiries and address concerns in accordance with applicable law.
Last updated: October 20, 2026