Refund & Cancellation Policy

We want you to be satisfied with your TheraCone purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.

To qualify for a return, the product must be unused, in its original condition, and returned with its original packaging. Customers are responsible for return shipping costs unless the item arrives damaged, is defective, or an incorrect item was shipped.

Once your return is received and inspected, approved refunds will be issued to the original payment method. Original shipping charges are nonrefundable unless otherwise required by law.

If your TheraCone arrives damaged or defective, please contact us at CollapsiCone@gmail.com with your order number and a description of the issue so we can help resolve it.

To initiate a return, please get in touch with us before sending the product back. Unauthorized returns may not be accepted.

Last updated: October 20, 2026